1. Introduction
Welcome to Ecoolaid. These Terms and Conditions govern your access to and use of https://ecoolaid.com/, including any purchases made through the website.
In these terms, "Ecoolaid", "we", "our", and "us" refer to the business operating this website. "You" and "your" refer to any visitor, customer, or user of the website.
By accessing our website or placing an order, you agree to these Terms and Conditions. If you do not agree, please discontinue using the website.
2. Eligibility and Website Use
You agree to use our website only for lawful purposes and in accordance with these terms. You must provide accurate information when placing an order or contacting us.
- You must not use the website for fraudulent, unlawful, or misleading activities.
- You must not attempt to disrupt the website, compromise its security, or interfere with its operation.
- You must not use our website to transmit malicious software or unauthorized material.
- You must not infringe our intellectual property rights or those of any third party.
3. Products and Product Information
We make reasonable efforts to display product descriptions, images, specifications, and prices accurately. However, colours and visual details may vary depending on your screen, device, or display settings.
Product availability, specifications, and descriptions may change from time to time. We reserve the right to correct errors, update product information, or discontinue products, subject to applicable law and any order already accepted.
4. Pricing and Payments
Prices, applicable taxes, delivery charges, and other fees will be displayed or communicated as applicable during the purchase process. The final amount payable will be shown before you confirm your order.
Payments may be processed through third-party payment service providers. You must provide accurate payment and billing information and use a payment method that you are authorized to use.
If a pricing, listing, or payment error occurs, we will take appropriate steps to resolve it in accordance with applicable law. We will not disregard consumer rights or valid obligations relating to an accepted order.
5. Orders and Order Acceptance
Placing an order constitutes an offer to purchase the selected products. An order confirmation or payment notification does not necessarily mean that the order has been finally accepted for fulfilment.
We reserve the right to review, decline, or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock unavailability, or inaccurate order information, subject to applicable law. If payment has already been collected for an order that is cancelled, any refund due will be processed in accordance with applicable law and our refund policy.
6. Shipping and Delivery
Orders will be shipped to the delivery address provided by the customer, subject to service availability. Estimated delivery times and shipping charges, where applicable, will be communicated during checkout or through our shipping information.
- Customers are responsible for providing accurate delivery details.
- Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, or circumstances beyond our reasonable control.
- If a shipment is delayed, lost, or delivered incorrectly, please contact us so we can investigate and assist.
Nothing in these terms excludes any consumer rights or remedies available under applicable law.
7. Cancellation, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are governed by our applicable Refund and Return Policy. Eligibility may depend on the product, its condition, the reason for the request, and applicable law.
To submit a cancellation, return, or refund request, please contact info@ecoolaid.com or call +91 9845070810.
8. Intellectual Property
Unless otherwise stated, the website and its content, including text, graphics, logos, photographs, designs, and other materials, are owned by or licensed to the relevant rights holders and are protected by applicable intellectual property laws.
You may access and use the website for personal, lawful purposes. You must not reproduce, distribute, modify, republish, or commercially exploit website content without prior authorization, except where permitted by law.
9. Third-Party Services and Links
Our website may include links to third-party websites, payment gateways, or other services. These services may be governed by their own terms and privacy policies. We are not responsible for third-party content or practices except to the extent required by applicable law.
10. Disclaimer and Limitation of Liability
We make reasonable efforts to maintain an accurate, secure, and accessible website. However, we do not guarantee that the website will always be uninterrupted, error-free, or available without technical issues.
To the extent permitted by applicable law, Ecoolaid will not be liable for indirect or consequential losses arising from the use of the website where such liability may lawfully be excluded. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights and remedies.
11. Events Beyond Our Reasonable Control
We will not be responsible for delays or interruptions caused by events beyond our reasonable control, such as natural disasters, transport disruptions, government restrictions, or widespread technical failures, subject to applicable law and any mandatory obligations relating to customers' orders.
12. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we handle personal information. If the Privacy Policy is published at a different URL, please update this link before publishing.
13. Changes to These Terms
We may revise these Terms and Conditions from time to time. Changes will be published on this page with an updated date. Changes will not remove rights that have already accrued to customers under applicable law.
14. Governing Law and Disputes
These terms are governed by the laws of India. Disputes will be handled by the courts or other competent forums having jurisdiction under applicable law. Nothing in this clause limits any consumer's statutory rights to seek remedies before a competent consumer forum or authority.
15. Contact Information
For questions regarding these terms, orders, or our services, please contact us:
- Website: https://ecoolaid.com/
- Email: info@ecoolaid.com
- Phone: +91 9845070810
- Address: 41 Bazaar Street, Off Brigade Road, Bengaluru, Karnataka 560025, India.