1. Introduction
Welcome to Ecoolaid ("we", "our", or "us"). This Privacy Policy explains how we collect, use, store, and disclose your information when you visit https://ecoolaid.com/, contact us, or purchase our products or services.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain your consent before processing your personal information.
2. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
- Personal information: Your name, email address, telephone number, billing address, shipping address, and other details you provide to us.
- Order information: Products purchased, order history, transaction references, payment status, delivery details, and customer service requests.
- Payment information: Payment-related information processed through our payment service providers. We do not intend to store complete payment card details on our own systems.
- Technical information: IP address, browser type, device information, operating system, pages visited, and website usage data.
- Communication information: Messages, feedback, inquiries, and information you provide when contacting our customer support team.
3. How We Use Your Information
We may use your information for the following purposes:
- To process, confirm, fulfil, and deliver orders.
- To process payments, refunds, cancellations, and exchanges.
- To communicate order updates and respond to inquiries.
- To operate, maintain, secure, and improve our website.
- To detect and prevent fraud, unauthorized transactions, and misuse.
- To maintain business, accounting, tax, and transaction records.
- To comply with applicable legal and regulatory obligations.
- To send promotional communications where permitted by law and, where required, with your consent.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain website functionality, remember preferences, understand website traffic, and improve the user experience. Third-party services integrated into our website may also use such technologies.
You can manage cookies through your browser settings and any cookie preferences made available on our website. Disabling certain cookies may affect some website features.
5. Sharing of Information
We may share relevant information with trusted third parties when necessary for legitimate business purposes, including:
- Payment gateways and financial service providers.
- Shipping companies, couriers, and fulfilment partners.
- Website hosting, information technology, analytics, and security providers.
- Customer support and communication service providers.
- Professional advisers, regulators, law enforcement authorities, or other parties where disclosure is legally required or necessary to protect legal rights.
We do not authorize service providers acting on our behalf to use personal information beyond the purposes for which it is shared. We do not sell personal information as a standalone business activity.
6. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, provide customer support, maintain business records, resolve disputes, and meet applicable legal obligations. When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable law.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or exercise other applicable privacy rights.
You may also opt out of promotional emails by following the unsubscribe instructions in the message or contacting us directly. Certain information may need to be retained where required by law or for legitimate business purposes.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before sharing personal information.
10. Children's Privacy
Our website is not intended to encourage children to provide personal information independently. If we become aware that personal information has been collected from a child in circumstances that violate applicable law, we will take appropriate steps to address the issue.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website functionality, or legal requirements. Updates will be published on this page with a revised date.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
- Website: https://ecoolaid.com/
- Email: info@ecoolaid.com
- Phone: +91 9845070810
- Address: 41 Bazaar Street, Off Brigade Road, Bengaluru, Karnataka 560025, India.