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PIONEERS IN AUTO-AIRCONDITIONING AND ENGINE COOLING SYSTEMS

Refund and Return Policy

Last Updated: 23 October 2026

1. Overview

At Ecoolaid, we aim to provide a satisfactory shopping experience. This Refund and Return Policy explains how customers can request a return, replacement, exchange, cancellation, or refund for eligible purchases made through https://ecoolaid.com/.

All requests are subject to the nature of the product, its condition, the reason for the request, and applicable consumer protection laws.

2. Eligibility for Returns

You may request a return or replacement if your order meets the applicable eligibility requirements, including circumstances such as:

  • The product arrived damaged or defective.
  • You received an incorrect product or an item different from the one ordered.
  • The product has a material discrepancy from its advertised description or specifications.
  • The product qualifies for a return under a specific offer, product warranty, or other applicable commitment.

For eligible products, please contact us within the return period stated on the product page, at checkout, or in the applicable order communication. If no specific period has been stated, contact us as soon as reasonably possible after delivery. Statutory rights and remedies remain unaffected.

3. Conditions for Returns

Where reasonably applicable to the product and the reason for return, returned items should meet the following conditions:

  • The product should be returned with its original packaging, accessories, manuals, tags, and other included items.
  • The product should not have damage caused by misuse, unauthorized modification, or improper handling by the customer.
  • Proof of purchase, such as an order number or invoice, should be provided.
  • The return should be approved or arranged through our customer support team before the product is shipped back, where prior authorization is required.

These conditions will not be used to deny a remedy where applicable law requires a return, replacement, repair, or refund.

4. Non-Returnable Products

Some products may not be eligible for a change-of-mind return because of their nature, hygiene requirements, customization, or other legitimate restrictions. Any such exclusions will be communicated on the relevant product page or before purchase, as applicable.

Non-returnable status does not remove any rights you may have under applicable law if a product is defective, damaged, misdescribed, or otherwise qualifies for a statutory remedy.

5. How to Request a Return or Replacement

To initiate a return or replacement request, follow these steps:

  • Contact us at info@ecoolaid.com or call +91 9845070810.
  • Provide your order number, product details, and reason for the request.
  • Where the product is damaged, defective, or incorrect, include clear photographs or other relevant evidence if reasonably available.
  • Wait for our team to provide return instructions, including the return address and shipping arrangements, where applicable.
  • Pack the product securely and follow the instructions provided by our team.

We will review the request and communicate the available resolution in accordance with the applicable policy and law.

6. Refund Eligibility

A refund may be available in circumstances such as:

  • An eligible order is cancelled before fulfilment or shipment.
  • A product is returned and approved for a refund under this policy.
  • An order cannot be fulfilled because the product is unavailable.
  • A product is damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.
  • A refund is otherwise required by law or agreed upon by Ecoolaid.

Depending on the circumstances, a replacement, repair, exchange, or refund may be offered where appropriate and legally permitted. We will not deny a remedy that is mandatory under applicable law.

7. Refund Processing Time

Once a refund is approved, we will initiate it within a reasonable period and in accordance with applicable legal requirements. The time taken for the amount to appear in your account may depend on the payment provider, bank, card issuer, or original payment method.

Where possible, refunds will be made to the original payment method. If that is not feasible, we will communicate an appropriate alternative consistent with applicable law and payment provider requirements.

8. Shipping Charges for Returns

Responsibility for return shipping charges will depend on the reason for the return and applicable law.

  • For products received damaged, defective, incorrect, or materially different from their description, please contact us for instructions on return shipping or other appropriate arrangements.
  • For eligible change-of-mind returns, the customer may be responsible for return shipping charges where this has been clearly disclosed and is legally permitted.
  • Original delivery charges, expedited shipping charges, and other fees will be handled in accordance with the circumstances of the return and applicable law.

9. Order Cancellation

If you wish to cancel an order, contact us as soon as possible at info@ecoolaid.com and provide your order number.

We will make reasonable efforts to cancel an order before it is dispatched. Once an order has shipped, cancellation may no longer be possible, and the applicable return process may need to be followed instead.

If an order is successfully cancelled and a refund is due, we will process the refund in accordance with applicable law and the refund process described above.

10. Damaged, Defective, or Incorrect Deliveries

Please inspect your order upon delivery where reasonably possible. If your product arrives damaged, defective, incomplete, or incorrect, contact us promptly with your order details and supporting photographs, if available.

We will investigate the issue and determine an appropriate resolution, such as a replacement, repair, exchange, or refund, as applicable. Any time limits or documentation requests will be applied consistently with mandatory consumer rights.

11. Exchanges and Replacements

Exchanges and replacements are subject to product availability and eligibility. If the same product is unavailable, we will communicate the available alternatives or refund options, subject to applicable law.

12. Refund Delays

If an approved refund has not appeared within the timeframe communicated to you, please contact us with your order number and refund confirmation details, if available. We will review the status with the relevant payment provider or financial institution as needed.

13. Contact Us

For questions or assistance with cancellations, returns, exchanges, or refunds, please contact:

14. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be published on this page with a revised date. Updates will not override mandatory rights and remedies available under applicable law.